Already paid, but still locked?
- Sign in to your Pupiko account.
- Choose Connect Whop account with the identity you purchased with.
- Choose I paid — check access. Confirmed access opens your saved plan at the next activity.
Your emails can differ. Answers remain saved if checkout is canceled or fails. If access stays locked, send a private message to @pupiko.app on Instagram with your app account email or request reference. Do not purchase again to troubleshoot.
Sign-in and saved plans
I forgot my password
Use Sign in → Forgot password? in the app. Open the newest reset email privately and follow its link. Never share the reset link or password.
The app asks me to retry
Check your connection and automatic device date and time, then use Retry. Open the hosted app at pupiko.pages.dev. Your account’s saved progress remains stored if the page cannot load.
Where are my preferences?
Open Profile → Puppy details (Puppy → Edit puppy profile in the earlier app). Email-tip preferences are separate. Returning accounts resume existing progress instead of starting another questionnaire.
Billing and cancellation
Manage payment methods, membership and future renewals in your purchasing Whop account. The current standard plan is $12.99 USD monthly; checkout shows the final amount before you subscribe.
Open Whop Orders, select PuppyWorkday (our previous name), use its management or cancellation option, and review the confirmation. Signing out or deleting app data does not stop recurring billing.
Privacy and data requests
For account information, a correction you cannot make in the app or account deletion, send a private message to @pupiko.app on Instagram with your account email or saved request reference. We may need to check ownership.
Use Email-tip preferences in the app to change your choice. Delivery is currently inactive. Read Privacy →
24/7 guidance and contact
Our self-service guidance is available 24/7. For product, account or privacy requests, send a private message to @pupiko.app on Instagram ↗. Include your saved request reference or app account email, the screen or lesson affected and what happened. Saving a request in the app does not send an Instagram message. Human replies are not instant; manage billing through Whop Orders. Never post account details publicly or include passwords, authentication links or full payment details.
Everyday wellness
Make room for rest, fresh water, comfortable activity and safe enrichment. These resources are educational, not a health score, diagnosis or veterinary service.
Rest, water and everyday care
Provide a quiet place to rest undisturbed and fresh water. Ask your vet about meals, vaccinations and preventive care for your puppy. Dogs Trust · Health and wellbeing ↗
Gentle activity
Choose comfortable activity with room to stop and sniff. Ask your vet what suits your puppy’s development and health. PDSA · Exercising your puppy ↗
Safe enrichment
Offer a simple sniffing or food activity in a safe space. Supervise, choose suitable items and let your puppy stop. Dogs Trust · Enrichment activities ↗
Urgent animal-health or safety issue?
Pupiko is not an emergency or veterinary service. Stop and contact a veterinarian or appropriate local emergency service for urgent concerns. Seek qualified professional help for persistent fear, distress or aggression.
Your next small step is waiting.
Return to your place in the app whenever you’re ready.
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